Return conditions

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size/color exchange, or coupon within 14 days of receiving the goods.

Return instructions

  1. To proceed with the return of purchased items, you must indicate your order number and your email at the following link https://go.ifreturns.com/it/bimbivip
  2. The return shipment made by courier will be paid by the customer and will cost 5 euros.
  3. Return shipment must take place within 14 days of receiving the order.
  4. Refunds for Returned Items – The cost of the returned item will be refunded. Collection service charges will not be included in the refund.

If you would like to exchange an item/size, the service is free.

    TERMS AND CONDITIONS

    • The security thread on the items being returned must not be cut or broken. The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any signs of use.
    • Each item must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, garment covers, etc.) received with the order.
    • All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
    • The products must be returned in the original packaging with the original accessories, components and illustrative materials. They must also be packaged appropriately, in the same way in which they were received.

    However, BimbiVip srl reserves the right to accept the withdrawal request if, at its sole discretion, it deems it appropriate for justified reasons.

    • Returns should preferably be sent inside the bimbivip.com box/envelope
    • In the event that the customer receives defective goods, or that errors occur in shipments by bimbivip.com , it is requested to follow the same instructions reported above. bimbivip.com reserves the right to request photographic evidence before authorizing returns for defective goods and to bear the shipping costs for the return of the goods to its premises.
    • Returns authorized by BimbiVip srl must be shipped from the same country where the original order was delivered.
    • BimbiVip srl It also reserves the right to refuse unauthorised returns or returns that do not comply with all the conditions set out.
      In these cases the goods will be returned to the sender at the original shipping address.
      Any acceptance of such returns will in any case entail a charge equal to 10% of the value of the returned goods.

    For all aspects not specifically expressed, the European legislation on distance selling shall apply.